Frequently Asked Questions

Everything you need to know about shopping with Hyperli

How long does shipping typically take?

Standard shipping usually takes between 3 to 5 business days, depending on your location. You will receive a tracking number via email as soon as your order is dispatched.

What is your return policy?

We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Which payment methods do you accept?

Hyperli accepts all major credit cards, including Visa, Mastercard, and American Express, as well as secure digital payments through PayPal and Apple Pay.

Can I change or cancel my order after it has been placed?

Orders can be modified or canceled within 1 hour of placement. After this window, the order begins processing in our warehouse and changes can no longer be made.

Do you offer international shipping?

Currently, we ship to select countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.

How can I track the status of my order?

Once your order ships, you will receive an email with a tracking link. You can also log into your Hyperli account to view your order history and real-time status updates.